1. 95% + Customer Satisfaction Rating
2. Track Record Of Quality Work
3. Ten Years Or More Industry Experience
4. Experienced ASE, I-Car Or Factory Certified Technicians
5. Neat And Clean Customer Area
6. Recommend Only That Work Which Is Necessary
7. A Local Shop With Deep Ties To The Community
8. Have The Tools & Diagnostic Equipment To Do The Job Right
9. Specialists Must Have Proof Of Training And A Full Complement Of Specialty Equipment And Tools
10. Have An “A” Level BBB Rating
11. Be Environmentally Responsible
12. Provide Detailed Estimates Before Beginning Work
13. Recommend Parts That Meet Or Exceed Manufacturers Standards
14. Minimum $1Million Shop Keepers Insurance
15. Good To Excellent Initial Credit Rating
16. Minimum Of 3 Full Service Bays
17. Primary Business Is Auto Repair
18. Offer Free Local Shuttle Service
19. Take The Time To Answer Customer Questions
20. Follow Up On Each Repair Job
21. Minimum 12 Month/12,000 Mile Warranty
22. Upgraded 24/24 Warranty For NARPRO VIP Members
23. Honor NARPRO’s “On-Time” Guarantee
24. Honor The NARPRO VIP Card Benefits
25. Resolve Customer Issues In A Prompt, Professional And Neighborly Manner
26. Treat Each Customer With Honesty And Respect
